FAQ

Please refer to the following return guidelines to determine the eligibility of your purchases. We offer complimentary 15-day returns for all customers. Please note that shipping fees are non-refundable. Returns can be initiated within 15 days from the day of delivery or pick-up.

To qualify for a return:

• Items must be unused and in their original condition.

• Returns by mail must include all original packaging.

• Sets must be returned intact; individual items cannot be refunded or exchanged.

Non-returnable items include:

• Engraved or monogrammed products.

• Pierced earrings

For Canada:

• Free Shipping: Orders over C$75 qualify for free shipping.

• Standard Shipping Fees:

  • Orders between C$0.0 and C$20: Shipping fees are C$14.95.

  • Orders between C$20.01 and C$74.99: Shipping fees are C$9.95.

For International:

• Free Shipping: Orders over C$150 qualify for free shipping.

• Standard Shipping Fees:

  • Orders between C$0.0 and C$20: Shipping fees are C$19.95.

  • Orders between C$20.01 and C$149.99: Shipping fees are C$14.95.

The delivery time for orders typically ranges from 3 to 9 days, depending on the destination and shipping method chosen. Please note that delivery times may vary based on factors such as customs processing and local postal services. For more specific delivery estimates, please contact our customer support team.